3. Refund and Cancellation Policy

Last updated: 15 October 2026

We want you to be happy with your painting. This policy explains how cancellations, returns and refunds work.

3.1 Cancellation by you

• Ready-stock paintings: you can cancel before the order is dispatched by emailing [email address] or calling [phone number] with your order number. A full refund will be issued.
• After dispatch: an order cannot be cancelled once it has been handed to the courier. You may refuse delivery or follow the return process below.
• Custom and made-to-order paintings: you can cancel within [24 hours] of placing the order for a full refund. Once we have started work on the painting, the order cannot be cancelled, because the piece is made specially for you.

3.2 Cancellation by us

We may cancel an order if the item is out of stock, there is a pricing or listing error, or we cannot deliver to your address. You will be told promptly and refunded in full.

3.3 Damaged, defective or wrong item

• Please record a clear unboxing video when opening the parcel. This helps us resolve claims quickly with the courier.
• Report any damage, defect or wrong item within [48 hours] of delivery by emailing [email address] with your order number, photos and the unboxing video.
• After verification, we will offer a free replacement, repair or a full refund, whichever you prefer where possible.
• Because the paintings are handmade, minor variations in colour, gold finish or size are not considered defects.

3.4 Returns

• Ready-stock paintings that are not damaged may be returned within [7 days] of delivery if they are unused, in original condition and in original packaging. Please contact us first to get return approval.
• Custom and made-to-order paintings are not returnable unless they arrive damaged or different from what was agreed.
• Return shipping cost is borne by the customer, except where the item is damaged, defective or incorrect.
• Refunds for returns are processed after we receive and inspect the painting.

3.5 How refunds are paid

• Refunds are made to the original payment method used through PayU (card, UPI, net banking or wallet).
• Once a refund is approved, it is initiated within [3–5 business days]. It usually reflects in your account within 5–7 business days, depending on your bank or card issuer.
• If your payment failed but the amount was debited, it is normally reversed automatically by the bank or PayU within 5–7 business days. If it is not, please contact us with your transaction ID.

3.6 Contact for cancellations and refunds

Email: [email address]. Phone: [phone number], [working hours]. Please include your order number and the email or phone number used for the order.